What if I purchased my product from another retailer?

For a Change of Mind return, contact the retailer you purchased from first. This policy applies to products purchased directly from Duux in Canada.

For defective products, you may have rights against the retailer, Duux or both, depending on applicable consumer protection laws and warranty arrangements. To contact Duux, email service.ca@duux.com or fill out the contact form at the bottom of our Customer Service page.