What if my order arrives damaged, incomplete or incorrect?

Email service.ca@duux.com or fill out the contact form at the bottom of our Customer Service page as soon as possible if you receive the wrong product, an item is missing or your product arrives damaged.

These situations are handled separately from Change of Mind returns. Where the issue was caused by Duux or delivery of the order, we’ll provide appropriate return, replacement or refund instructions and normally cover reasonable return shipping costs.