How can we help you?

... My order I want to cancel my order. Is that still possible?

I want to cancel my order. Is that still possible?

In most cases, your order is forwarded to our warehouse 10 minutes after it has been placed. To check whether we can still cancel your order, it is best to contact us as soon as possible. The fastest way is to send us an email.

Did you place your order outside our opening hours? In that case, we can no longer cancel it. You can then refuse the shipment at the door, and it will be returned to us. You will receive your refund within 14 business days after we have received your package.

Why choose Duux?

Quick shipping

Fast delivery on all Duux products, so you can enjoy them in no time!

24-months warranty

Enjoy your flow of comfort for years to come, with 24 months of warranty included.

Low shipping costs

Free delivery when you reach the minimum order amount.